Privacy Policy

Synttra is committed to protecting your privacy and handling your personal data in a transparent and responsible way. This Privacy Policy explains how we collect, use and safeguard personal information when you visit our website or engage with us.

Synttra Group acts as the data controller for the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

We may collect and process the following types of personal information:

  • Contact details such as name, company name, email address and telephone number
  • Information submitted via contact forms, enquiries or email correspondence
  • Technical information, including IP address, browser type and usage data
  • Any other information you choose to provide when engaging with us
  • We do not knowingly collect personal data from children.

How we use your information

We use personal information to:

  • Respond to enquiries and requests
  • Provide information about our services
  • Manage business relationships and communications
  • Improve our website and user experience
  • Meet legal, regulatory or contractual obligations
  • We will only use your data where we have a lawful basis to do so, including legitimate business interests, contractual necessity or consent where required.

Cookies and website analytics

Our website may use cookies or similar technologies to help us understand how visitors use the site and to improve functionality. You can manage or disable cookies through your browser settings at any time.

Data sharing

We do not sell or trade personal data. Information may be shared with trusted third parties only where necessary to support our operations (such as IT or website service providers), and only where appropriate safeguards are in place.

We may also disclose information where required to comply with legal or regulatory obligations.

Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access to personal data is restricted to those who need it for legitimate business purposes.

Data retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

Your rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your personal data in certain circumstances
  • Object to or restrict processing of your data
  • Request data portability where applicable
  • To exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how your data is handled, you have the right to raise a complaint with the Information Commissioner’s Office.

Contact us

If you have any questions about this Privacy Policy or how we handle personal data, please contact us via the details provided on our website.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. The latest version will always be available on our website.